Tag Archives: customer service

No Fuss Contact List for Social Media Platforms
Have you ever tried to Google search a problem you were having with your social network and in turn got redirected to an endless amount of help centers and support blogs? We have, until we decided to cut our time in half and make a contact list that will lead you to actual answers. Feel free to utilize this resource. We are here to help!
We are on Facebook everyday so naturally we are going to run into some obstacles here and there. But even worse than the actual challenges is trying to find the solutions through the web of contact forms. Check out our cheat sheet below!
Signing Up & Logging In
- I Can’t Sign Up
- Report a Sign Up Issue
- Report a Login Issue
- Login Approvals Code Issues
- Must Log In To See This Page Error
- Requiring login every time
- Report a Login Issue
- Security Checks Preventing Login
- Consistent Logout Problems
Your Account
- Get Help with the Account Recovery Process
- Impostor Account – Data Request
- Report an Impostor Account
- I’m Being Told I Entered The Wrong Password When Importing Contacts
- Report an Issue with Confirming Your Facebook Account
- Account Confirmation Issues
- Report an Issue with Verifying Your Account
- I Can’t Identify My Account
- Phone Number Already Taken
- I Can’t Identify My Account
- Failed Security Question
- Compromised: Trouble Identifying Your Account
Disabled Accounts
- My Personal Account was Disabled
- Disabled Account Appeal – ID Request
- Disabled Account Appeal – ID Request
- Locked Account – Need ID
- Account Disabled – Ineligible
- Account Disabled – Underage
- Disabled – Multiple Accounts
- Security Disabled
- Report Content Lost During Reactivation
Username Troubleshooting
- My Name Wasn’t Accepted
- Verify Your Name
- Verify Your Name
- Questions About Usernames
- Update Your Alternate Name
Your Email Address
- Email Address Already in Use
- Invalid Email Address Error
- I Can’t Change My Email Address
- Invalid Registration Email
Confirming Your Identity
Accounts for Kids
Facebook Profiles: Personal
- Account Removal Request for Someone Sick, Injured or Otherwise Incapacitated
- Requesting Content From a Deceased Person’s Account
- Memorialization Request
- Special Request for Deceased Person’s Account
- My Personal Account is in a Special Memorialized State
- Removing Information from Facebook’s Database
- Can’t Change Profile Picture
- Personal Data Requests
- Chat Appears Turned Off for Friends
- Privacy Policy Questions
Timeline Troubleshooting
- Timeline Scrolling Issue
- Report an Issue with Your Activity Log
- Ads Overflowing onto Your Timeline
- Post Moving Around Timeline
- About Section Editing Issues
- Timeline Loading Slowly
- Blank Timeline
- Older Wall Posts Aren’t Showing Up
- Unable To Change Privacy Of Post
Videos and Photos
- Report an Issue with Photos
- Privacy Rights – Photo Removal Request
- Give feedback or report that something is broken: Photos
- Report an Issue with the Photo Viewer
- Report an Issue with Video Playback
- Report an Issue with Webcam Videos on Facebook
Problems with Mobile Features
- Report an Issue with Facebook Mobile Texts
- Mobile Photos Upload Issues
- Posts from Mobile Aren’t Appearing on Timeline
- Problems with iOS 6 and Facebook
- Mobile App-Install Ads Beta
- Report an Issue with Facebook on Mobile
- Problems Using Mobile
- Confirmation Code SMS (Text Message) Issues
Facebook Pages
- I’m Having an Issue Creating a Facebook Page
- Report an Issue About Page Insights Loading Incorrectly
- Report an Issue with Facebook Pages
- Pages Badge Application
- Generic Location Page Name Change
- Request to Merge Your Duplicate Pages
- Insights Badge Application
Facebook Advertisements
- Targeting Help
- Page Post Targeting Issues
- Ad Disapproval Contact Form
- Facebook Ads: Overview and Tips
- Unauthorized Advertising Charge
- Help with Your Ad Reports
- Ad Creation Help
- Ads Manager Help
- Trouble with Ad Account, Settings, or Funding Sources
- Ads Billing Inquiry
- Ads Scheduling and Delivery Help
- Trouble Creating Ads: Targeting
- Ads Badge Application
- Facebook Ads Support Center
Merchant & Business Services and Forms
- Facebook Gifts: Merchant Interest Form
- Prize Promotion App Authorization Request
- Contact Merchant Services
- Request for Community-Created Page Review
Support for Payments and Charges
- Report Unauthorized PayPal Charges
- Facebook Credits Support Center – Report Charges
- Facebook Credits Support Center – Report Unauthorized Charges
- Facebook Payments Support
- Local Currency Sign-Up
- Dispute Survey
- Report an Unauthorized Charge
- Facebook Payments Support Center – Enter
- Facebook Credits – Developer Payout Registration – Additional Information
Reporting Scams & Violations
- Report a Violation or Infringement of Your Rights
- Report a Violation of the Facebook Terms
- Report Human Trafficking
- Report Blackmail
- Report a Missing Person or Runaway
- Report a Privacy Rights Violation
- Report a “Please Send Money” Scam
- Report a “Please Send Money” Scam
- Report a Missing Person or Runaway
- Report Suicidal Content
- Report a Convicted Sex Offender
- Reporting a Violation or Infringement of Your Rights
Other
- Changing Your Language-Specific Name
- Report a Page Unavailable Error
- Can’t Find Person
- Facebook Will Be Back Soon Error
- Report an Issue With Location Features
- Facebook Invitation Confusion
- Blocked from Adding Content
- Report an Issue with Facebook Places
- Report an Issue with Importing Notes
- EU Safe Harbor Complaint
- Platform Policy Checklist Translation Request
- Report an Issue with Home Page or News Feed
- Tell Us Your Story
- Data Use Policy Questions
- We Protected You From a Malicious Site
- Subscriptions Sign-Up
- Legal Inquiries
- Notice of Infringement by an App
- Accessibility & Assistive Technologies
- Report an Issue with Events
Give Your Feedback
- Your Feedback about the Account Recovery Process
- Your Feedback about Friendship Pages
- Your Feedback About Paid Page Promotions
- Page Post Targeting Feedback
- Give Friend Request Feedback
- Your Feedback about the Account Recovery Process
- Your Feedback about Profile Connections
- Your Feedback about Facebook
- Your Mobile Feedback
- Your Feedback about Profile Connections
- Your Feedback about the Help Center
- Your Feedback about Pages Insights
- Your Feedback about Home Page
- Your Feedback about Privacy Settings
- Your Feedback about the Account Recovery Process
Foursquare has a relatively small section of FAQs that satisfies most of the issues and concerns so I just included them here in this post. If you still need some help tweet Foursquare @4sqSupport.
Foursquare Basics
- Law Enforcement Data Request Guidelines
- Mentioning friends in check-ins
- Liking, sharing, and saving in the Friends tab
- Foursquare in your language
- Why can’t I log into Foursquare on my app?
- Adjust settings for updates from places and brands
- Checking in to places and events
- [Checking in] What happened to my points? Where did they go?
- Friends: finding, adding, and blocking/removing
- Why can’t Explore on the web find my current location?
- Creating events
Your Account
- How do I reset my password on Foursquare?
- How do I edit my account settings?
- How do I change my Foursquare username?
- How do I find my user ID?
- How do I sign in via Facebook Connect?
- What do I do if my check-ins/badges/mayorships are not being posted to Twitter/F
- Is your Facebook account already linked to another Foursquare account?
- Merging multiple accounts
- Delete your account
Foursquare Features
- Viewing your friends who are ‘nearby’
- Who can see my check-ins?
- Using the new Explore tab
- Mentioning friends in check-ins
Privacy
- What can everyone see?
- What can locations and brands see?
- Can people see my email and phone number?
- Who can see my check-ins?
- Who can see my Likes/Dislikes?
- How to post Foursquare check-ins to Twitter and/or Facebook
- Can claimed locations see my contact info?
- What information is shared when I connect my Facebook account to Foursquare?
- Privacy on Foursquare
- Editing your privacy settings
- Private check-ins
- Does Foursquare track my location?
- What does it mean when foursquare.com wants to use my current location?
Foursquare with Other Apps
- How do I connect other apps to Foursquare?
- What happens when I connect another app to Foursquare?
- Disconnecting apps
- Flagging/reporting apps
Reporting Scams & Violations
- How do I report someone misusing Foursquare?
- Report a Trademark Issue
- Report a Copyright Violation
- How do I report a photo?
- How do I report a tip?
- How do I report abuse or harassment?
Superusers
- How can I become a superuser?
- Superuser levels & what they mean
- Approving merge requests
- Can I use Superuser tools on my phone?
- Why can’t I access the Superuser forum?
Specials for Credit Cards
- How can I connect my card?
- How can I use my debit card with Foursquare Specials?
- Is my credit card information safe with Foursquare?
- How do I unlock Foursquare specials for credit cards?
- How many times can I unlock and redeem a special?
- How can I find more places where I can redeem specials with my card?
- There was no discount listed on my receipt. What happened?
- How can I remove my card?
Yelp offers a multitude of FAQs to look at that will most likely answer your question but if you don’t have any luck with that check out the links below.
Business Owner Support
- Unlocking A Business Account
- Using A Business Account
- Responding to Reviews
- Common Questions
- Advertising on Yelp
- Yelp Deals & Gift Certificates
- Case Studies
- Yelp Blog for Business Owners
To advertise with Yelp, click here. Or to share your feedback or an idea, click here.
The help center for Twitter is a little different in that you are asked to answer a variety of questions in order to accurately direct you to the correct contact form. Select the appropriate topic below to begin.
Your Account
Apps, API, and Mobile Support
Features and Setting Options
Reporting Scams & Violations
- Impersonation
- Trademarks
- DMCA copyright
- Harassment
- Reporting spam
- Suspended account
- Report self harm
- Report an ad
Give Your Feedback
Send feedback on Twitter’s new design
Instagram is a little old fashioned when it comes to its help center. You can request help through an Email Us form, which handles general account, trademark, privacy, business, and copyright problems. Facebook acquired Instagram so there are a few links you can use from Facebook’s Help Center…
- Instagram – Distorted / Pixilated Image
- Report an Instagram Web Profile
- Instagram for Android – Device Not Compatible
- Instagram for Android – Black Images
- Report an Instagram Bug!
OR tweet @InstagramHelp and they will respond to you!
Pinterest has a helpful feature called ‘Instant Answers’, a search bar that pulls up solutions based on the issue you’ve searched. Most of your answers will be in the Instant Answers section, however, if you aren’t finding what you’re looking for check out the Review Known Issues tab to see if they are currently looking to resolve the issue or shoot them an email by clicking on the Email Help button at the bottom of each article. Still not getting what you need? Tweet @Pinterest the problem you’re having and hashtag it #pinteresthelp.
Google+ gives you a variety of troubleshooting topics to choose from that will then guide you to the appropriate instructions or contact information.
- Report an issue, suggest a feature, or send feedback
- Report an inappropriate profile
- Report inappropriate content
- Report a photo or video for abuse
- Report abuse in Public Hangouts
- Report abuses of Hangouts On Air
- Report abuse on events
- Report an inappropriate local review or photo
Still stuck? Reach out to other Google+ members with the Google+ Help Forum.
It’s a one-stop-shop for LinkedIn support! Just enter a question or topic into the search bar and the top results will appear to address your concern. Or you can use the simple form to contact them about anything under the sun. Ask them a question about profile settings or even bring up a technical difficulty you are running into. They will respond ASAP. Or you can pick other people’s brains about it in the LinkedIn Help Center Forum.

Is Your Business OPEN For Messages?
When Facebook’s new Timeline for businesses rolled out last Spring, most admins were pretty excited about the new MESSAGE feature that allows both fans and non-fans to connect with a business page on a more personal level, versus publicly on the wall. That excitement was short lived as admins across the nation became increasingly bombarded with message notifications on their page.
Okay, okay, okay… I get it. Incoming messages are a good thing; they are direct communication between a business and a fan, customer, or even a potential customer. That’s agreed. However, the good can turn “bad” real quick if you or your admins are not responding to the incoming messages your business page is receiving. One way communication is never cool and most definitely not effective when it comes to Social Media. Ask yourself this question… Would you let your business answering machine overflow with inquiries and messages without ever responding to the calls? Not likely.
So here’s what we suggest to our clients when it comes to the MESSAGE option for pages. Turn it on initially. Simply go to your FB Business Page. Click Edit Page. Click Manage Permissions. Scroll down to Messages and “check” the “show message box on my page” option.
Monitor the Message Inbox regularly for at least a week responding to all inquires or comments. At the end of the week, assess whether or not the Message feature was primarily, “manageable” for you as an admin, and secondly, useful or advantageous for your business. If yes, OPEN for messages, is just another way of saying… OPEN for business.
If the messages on the other hand become to numerous and the task of responding too cumbersome, turn off your Message feature right away. It’s better to have a legitimate lead or question directed to your Contact information than lost in the shuffle of Facebook messages.